Special Item No. 132-51 Information Technology Professional Services

FPDS Class D301 IT Facility Operation and Maintenance
FPDS Class D302 IT Systems Development Services
FPDS Class D306 IT Systems Analysis Services
FPDS Class D307 Automated Information Systems Design and Integration Services
FPDS Class D308 Programming Services
FPDS Class D311 IT Data Conversion Services
FPDS Class D313 Computer Aided Design/Computer Aided Manufacturing (CAD/CAM) Services
FPDS Class D316 IT Network Management Services
FPDS Class D399 Other Information Technology Services, Not Elsewhere Classified

# Labor categories are described in the following section.

*Government site rates for individuals are not available for terms less than 90 days.

Ordering Procedures for Information Technology Services

1. Services ordered under this schedule should be processed using the traditional GSA Supplies Schedule ordering procedure. Orders should be placed directly with Systems Research Group, Inc (SRG). GSA is not involved in either the ordering, monitoring or the payment process of any order placed under this schedule.

2. Services ordered under this schedule should be accompanied by a specific Statement of Work. Typical items provided to SRG should include:

3. Orders may be Firm Fixed Price (FFP) or Time and Materials (T&M). Cost-type orders may not be written. ODCs for travel or materials may be written as a separate line item.

4. The GSA has determined that SRG rates for IT Professional Services contained in this pricelist are fair and reasonable. Ordering officers are responsible for making a determination that the level of effort and mix of labor required to perform each individual order is fair and reasonable.

5. Any delivery order format may be used. Sample formats for forms SF 1449, Optional Form 347, and DD Form 1155 are enclosed for your use and convenience in ordering these services from SRG, Inc.

6. Government purchase cards are acceptable for payment for oral or written delivery orders. SRG will also accept wire transfer payments. SRG will include bank account information for wire transfers on the invoice to the ordering agency.

7. The minimum order for services is $1,000 and the maximum order amount is $500,000 for each individual order. However, multiple or repetitive orders may be issued until the Schedule ceiling value of $25,500,000 is reached.

8. The use of a Blanket Purchase Agreement (BPA) as a simplified method of filling anticipated repetitive needs for IT services may be established with SRG in accordance with FAR 13.202(c)(3) if not inconsistent with the terms of this schedule.

9. The ordering office should consider 3 qualified contractors for SIN 132-51 IT Professional Services from the on-line GSA Advantage! system at www.gsa.gov. The order should be placed with the contractor that represents the best overall value and results in the lowest overall cost alternative (considering price, special qualifications, track record, contractor’s proximity, warranty, etc.) to meet the agency’s needs.

10. Contractor team arrangements in accordance with FAR 9.6 may be used to provide more flexibility and innovative solutions when responding to Federal agency requirements under this schedule.

11. SRG guarantees satisfactory completion of IT services performed under this schedule, and guarantees that all personnel utilized in the performance of any order will have the education, experience, and expertise stated in the order.

12. Travel performed by SRG in the performance of IT services will comply with Federal Travel Regulations or Joint Travel Regulations, as applicable.

13. SRG is classified as a small business, not 8(a), woman-owned or disadvantaged.

SENIOR PROGRAM MANAGER

PURPOSE OF THE JOB: Manages relatively complex, multi-million dollar, government or commercial programs at or above targeted level of profitability; develops future opportunities and acquires new business. Increases customer satisfaction through continuous improvement of quality products and services provided to improve company’s position in market segment. May have supervisory responsibilities including hiring, firing, and performance management.

• Oversees and is accountable for overall performance of defined scope(s) of work as indicated by customer satisfaction, quality of products and/or services provided, level of profitability attained and other such measures as may be designated;

• Serves as primary customer contact and manages overall company customer interface relationships for defined scope(s) of work to assure responsiveness to customer needs and effective professional conduct.

• Coaches and develops team members; hires, fires, disciplines and documents performance.

• Directs and manages internal and external to meet contractual requirements; reviews work in progress to ensure that specifications, performance schedules and costs are maintained.

• Represents the company as the primary customer contact on company contracts or programs.

• Provides programmatic direction to organizational elements executing processes required to provide products and services that meet contract quality, performance, schedule and cost requirements.

• Establishes metrics and monitors progress to assure contract compliance, customer satisfaction and attainment of company commitments and objectives; reports progress to appropriate levels of management.

• Provides functional and technical guidance to engineering staff and management. May perform as a project lead on advanced specialized projects or in resolution of technical problems that would critically impact performance, schedule or cost.

• Develops new customer contacts and conceptualizes solutions to customer problems which lead to new business for the corporation. Actively identifies additional/expanded tasking with existing customers and defines technical requirements for draft statements of work.

• This job requires a minimum of a Bachelor’s degree and ten years work related experience or a Master’s degree and six years work related experience in a relevant technical discipline or an equivalent combination of education and experience of 15 years.

• Performing work in this job’s occupational field requires the application of complex, technical professional disciplines requiring a four-year degree or equivalent and the extensive, applied use of related concepts, practices and methods.

• In relation to other jobs in the same function, this job requires an expert level of proficiency to apply broad knowledge and/or management experience in a professional area to handle the most complex tasks where existing methods and procedures may not apply. This job provides consulting assistance to more senior management or other professional.

• The primary or most necessary skills required for this job are leadership skills. Other important skills include communication, analytical and problem solving skills, short term and long term planning skills.

PROGRAM MANAGER

PURPOSE OF THE JOB: Manages government or commercial programs of moderate risk and complexity at or above targeted level of profitability; develops future opportunities and acquires new business. Increases customer satisfaction through continuous improvement of quality products and services provided to improve company’s position in market segment. Annual dollar value of program is typically $1 million dollars or more. May have supervisory responsibilities including hiring, firing, and performance management.

• Oversees and is accountable for overall performance of defined scope(s) of work as indicated by customer satisfaction, quality of products and/or services provided, level of profitability attained and other such measures as may be designated;

• Serves as primary customer contact and manages overall company customer interface relationships for defined scope(s) of work to assure responsiveness to customer needs and effective professional conduct.

• Mentors and coaches assigned personnel to enhance performance and encourage professional development; hires, fires, disciplines and documents performance.

• Develops project schedules; defines and assigns work to engineers assigned to program; monitors and controls work in progress for technical adequacy; and provides active assistance to meet schedules or resolve complex technical or customer requirements.

• Represents the company as the primary customer contact on assigned contracts or programs.

• Provides programmatic direction to organizational elements executing processes required to provide products and services that meet contract quality, performance, schedule and cost requirements.

• Establishes metrics and monitors progress to assure contract compliance, customer satisfaction and attainment of company commitments and objectives; reports progress to appropriate levels of management.

• Provides functional and technical guidance to engineering staff and management. May perform as a project lead on advanced specialized projects or in resolution of technical problems that would critically impact performance, schedule or cost.

• Develops new customer contacts and conceptualizes solutions to customer problems which lead to new business for the corporation. Actively identifies additional/expanded tasking with existing customers and defines technical requirements for draft statements of work.

• This job requires a minimum of a Bachelor’s degree and eight years work related experience or a Master’s degree and five years work related experience in a relevant technical discipline or an equivalent combination of education and experience of 12 years.

• Performing work in this job’s occupational field requires the application of complex, technical professional disciplines requiring a four-year degree or equivalent and the extensive, applied use of related concepts, practices and methods.

• In relation to other jobs in the same function, this job requires an advanced level of proficiency to apply broad knowledge and experience. This job may provide direction/leadership to others as a lead or technical specialist.

• The primary or most necessary skills required for this job are leadership skills. Other important skills include communication, analytical and problem solving skills, short term and long term planning skills.

PRINCIPAL ENGINEER / SCIENTIST

PURPOSE OF THE JOB: Performs as a technical authority and consultant to senior management and the customer. Regularly applies extensive and diversified knowledge of highly advanced technologies, scientific principles and theories contributing to the development of new processes, methods and concepts. Provides technical coordination on assigned programs and may assume the lead role in a project or program.

• Based on broad objectives from management, independently provides solutions to significanttechnical problems which typically require the development of new or refined algorithms, techniques, equipment, materials, processes, products, systems concepts and/or scientific methods. Encourages optimum design within customer specifications, quality standards, schedule and funding limitations.

• Performs complex analysis on a major program to enhance the technical and economic development of the product and/or service. Assesses the feasibility and soundness of proposed engineering evaluation tests, products, or equipment.

• Represents the corporation as a recognized technical expert at regional/national/international symposiums and conferences. Demonstrates creative ability through patent disclosures, problem solving, scientific reports or technical papers and articles.

• Represents the company as a prime technical customer contact on engineering contracts or programs. Consults and advises senior management and/or the customer regarding feasibility of new projects, systems or approaches to meet long term goals.

• Develops and delivers complex technical presentations to senior management and customers. Attends and represents the Company in high level meetings with the customer, vendors and/or subcontractors.

• Provides functional and technical guidance to engineering staff and management. May perform as a project lead on advanced specialized projects or in resolution of technical problems that would critically impact performance, schedule or cost.

• Develops and applies advanced software and/or hardware computing and network design methods, high-level theories, and research techniques in the investigation and solution of complex technical problems.

• Develops new customer contacts and conceptualizes solutions to significant customer problems which lead to new business for the corporation. Actively identifies expanded/additional tasking with existing customers and defines highly complex technical requirements for draft statements of work.

• This job requires a minimum of a Bachelor’s degree and 12 years work related experience or a Master’s degree and nine years work related experience or a Ph.D. and five years work related experience in a relevant technical discipline or an equivalent combination of education and experience of 15 years.

• Performing work in this job’s occupational field requires the application of complex, technical professional disciplines requiring a four-year degree or equivalent and the extensive, applied use of related concepts, practices and methods.

• In relation to other jobs in the same function, this job requires an expert level of proficiency to apply advanced knowledge and/or management experience in a professional area to handle the most complex tasks where existing methods and procedures may not apply. This job provides consulting assistance to more senior management or other professionals.

SENIOR INFORMATION SYSTEMS ENGINEER / ANALYST

PURPOSE OF THE JOB: Independently leads teams of information systems professionals in both hardware and software analysis, design and application of advanced engineering principles, theories and technical concepts which require extensive technical knowledge, experience and creativity.

• As the information systems project team leader, independently analyzes, evaluates and integrates solutions to unusually complex technical problems. Encourages optimum design within customer specifications, quality standards, schedule and funding limitations.

• Performs complex analysis on projects or major phases of significant projects to enhance the technical and economic development of the product and/or service. Coordinates resolution of technical problems leading to advanced engineering studies designed to increase efficiency or reduce costs.

• Supports development and delivery of complex technical presentations to senior management and customers. Typically, leads major program and/or design reviews and major proposal activities.

• Provides functional and technical guidance to engineering staff and management. May act as a technical project lead on advanced specialized projects.

• Orchestrates projects involving the evaluation of basic architecture and current network limitations; defines and selects new and innovative concepts and approaches; designs and implements non-routine major network installations; resolves difficult network interface and protocol routing considerations; and analyzes network architecture requirements and structures.

• This job requires a minimum of a Bachelor’s degree and 10 years work related experience or a Master’s degree and eight years work related experience or a Ph.D. and five years work related experience in a relevant technical discipline or an equivalent combination of education and experience of 15 years.

• Performing work in this job’s occupational field requires the application of complex, technical professional disciplines requiring a four-year degree or equivalent and the extensive, applied use of related concepts, practices and methods.

• In relation to other jobs in the same function, this job requires an advanced level of proficiency to apply advanced knowledge and experience in a professional area to handle unusually complex tasks. This job may provide consulting assistance to more senior management or other professionals.

• The primary or most necessary skills required for this job are analytical skills. Other important skills include communication, leadership and problem solving skills, short term and long term planning skills.

SENIOR ENGINEER / ANALYST

PURPOSE OF THE JOB: Performs as a functional lead in a specific technical specialty or within a technical segment of a project. Typically, this includes leading the software analysis, hardware analysis, software engineering, or hardware engineering of a project or phase of a project. This may also include functioning as Lead Programmer on software projects. This category also develops and applies software and/or hardware design methods, complex theories, and research methods in the investigation of difficult technical information systems problems.

• Plans, organizes, and conducts technical projects for the analysis, design and implementation of advanced information systems and networks. Develops detailed hardware/software design analysis and engineering solutions, usually under the direction of the Principal Hardware/Software Engineer or the Senior Information Systems Engineer/Analyst.

• Functions as Lead Programmer, developing source code, object code, and related programming efforts.

• Interacts frequently as the organizational representative with the customer in the collection and translation of customer requirements to defined specifications. Makes frequent contact with customers, teaming partners, subcontractors and suppliers to obtain/exchange information, provide technical direction and to assist in the resolution of technical issues.

• Develops and delivers complex technical presentations to high-level program management and customers. May lead major program and/or design reviews and major proposal activities.

• Performs extensive research and complex analysis on a major project to enhance the technical and economic development of the product and/or service. Completed reports or studies may be deliverable engineering products to the customer.

• Provides functional and technical guidance to engineers; typically provides leadership and technical direction for a project team.

• Analyzes enhancements and changes to software and determines impact on existing production systems, system design, programming standards, and operating procedures.

• This job requires a minimum of a Bachelor’s degree and eight years work related experience or a Master’s degree and five years work related experience or an equivalent combination of education and experience of 12 years.

• Performing work in this job’s occupational field requires the application of complex, technical professional disciplines requiring a four-year degree or equivalent and the extensive, applied use of related concepts, practices and methods.

• In relation to other jobs in the same function, this job requires an advanced level of proficiency to apply broad knowledge and experience. This job may provide direction/ leadership to others as a lead or technical specialist.

• The primary or most necessary skills required for this job are analytical skills. Other important skills include administrative, communication, leadership, short term planning skills and problem solving skills.

SOFTWARE/HARDWARE SYSTEMS ENGINEER / ANALYST II

PURPOSE OF THE JOB: Under general supervision, applies use and application of standard engineering principles, theories and concepts. Conducts research, analysis, compilation, design, development and/or test of technical engineering data in support of customer requirements in one or more engineering disciplines. Functions as Programmer on software projects. Assists the Senior Software/Hardware Engineer/Analyst in a specific technical specialty within a project or phase of a project.

MAJOR RESPONSIBILITIES:

• Performs a variety of analyses of hardware and software technical engineering data. Interprets the data, verifies product documentation, designs, layouts or drawings for adequacy and reliability.

• Develops Software Design Documents, Engineering Design Plans, Software/Hardware Configuration Management Plans, and related hardware and software engineering documents and recommends solutions or improvements for technical engineering problems of moderate scope.

• Researches and prepares draft and/or finished engineering presentations, reports, process studies or technical information used for such things as program reviews, design reviews and proposal activities.

• Initiates, develops and maintains active interfaces and coordination/exchange of technical information among multi-disciplined engineering groups, subcontractors and/or the customer. May assist in delivering presentations to management and/or the customer.

• Analyzes, develops and maintains technical databases and supportive engineering systems.

• This job requires a minimum of a Bachelor’s degree and two or more years work related experience or a Master’s degree in a relevant technical discipline or an equivalent combination of education and experience of six years.

• Performing work in this job’s occupational field requires the application of complex, technical professional disciplines requiring a four-year degree or equivalent and the extensive, applied use of related concepts, practices and methods.

• In relation to other jobs in the same function, this job requires an intermediate level of proficiency to work on assignments of standard difficulty.

• The primary or most necessary skills required for this job are analytical skills. Other important skills include verbal and written communication skills and computer skills.

SOFTWARE/HARDWARE SYSTEMS ENGINEER / ANALYST I

PURPOSE OF THE JOB: Performs team functions in software analysis, hardware analysis, software engineering, or hardware engineering on a project or phase of a project. Performs low- and mid-level programmer duties. Functions as an assistant in the research, analysis, compilation, design, development and/or test of technical engineering data in support of customer requirements in one or more engineering disciplines. Performs entry level and junior level hardware and software engineering and analysis functions.

MAJOR RESPONSIBILITIES:

• Assists in the analyses of hardware and software technical engineering data. Interprets the data, verifies product documentation, designs, layouts or drawings for adequacy and reliability.

• Assists in the development of Software Design Documents, Engineering Design Plans, Software/Hardware Configuration Management Plans, and related hardware and software engineering documents and assists in developing recommended solutions or improvements for technical engineering problems of moderate scope.

• Writes code and performs related programming functions on software projects.

• Assists in the preparation of draft or finished technical presentations, reports, process studies or technical information used for both internal and external dissemination.

• Assists in the analysis, development and maintenance of technical databases and supportive engineering systems.

• This job requires a minimum of a Bachelor’s degree in a relevant technical discipline or an equivalent combination of education and experience of four years.

• Performing work in this job’s occupational field requires the application of complex, technical professional disciplines requiring a four-year degree or equivalent and the extensive, applied use of related concepts, practices and methods.

• In relation to other jobs in the same function, this job requires a fundamental level of proficiency to do entry level work.

• The primary or most necessary skills required for this job are analytical skills. Other important skills include verbal and written communication skills and computer skills.

SENIOR PROJECT MANAGER / ADMINISTRATOR

PURPOSE OF THE JOB: Determine, negotiates, implements and administers operational requirements for a significant project or program. Ensures work scope, schedule and budget are defined and maintained. Leads activities with the customer, functional organizations, vendors and subcontractors.

• Plans and administers operational requirements such as schedules, budgets, facilities and staffing for program; ensures overall quality and productivity are maintained within the program; identifies and resolves operational issues.

• Evaluates program performance for adherence to established requirements. Monitors and reports performance against plans to ensure that contractual, cost and schedule objectives are met.

• Develops plans including budgets and schedules to meet contractual/project requirements for major portions of a program; provides active assistance to meet schedules or resolve complex customer requirements; performs in-depth studies to determine optimum program plans.

• Manages the preparation of plans and reports that document program activity; prepares and coordinates program plans, project schedules, specialized reports and proposal documents.

• Organizes and leads the activities of assigned personnel in the development, integration, implementation and management of assigned projects.

• Serves as a primary liaison between the company and customers for program information; anticipates and responds to customer needs and maintains a thorough understanding of customer requirements.

• This job requires a minimum of a Bachelor’s degree and five years work related experience or a Master’s degree and four years work related experience in a relevant discipline or an equivalent combination of education and experience of eight years.

• Performing work in this job’s occupational field requires the application of general professional disciplines requiring a four-year degree or equivalent and the extensive, applied use of related concepts, practices and methods.

• In relation to other jobs in the same function, this job requires an advanced level of proficiency to apply broad knowledge and experience.

• The primary or most necessary skills required for this job are analytical skills. Other important skills include communication and short term planning skills.

PROJECT MANAGER / ADMINISTRATOR

PURPOSE OF THE JOB: Provides data for the determination, negotiation, implementation and administration of operational requirements for a project or program. Ensures work scope, schedule and budget are maintained. Conducts activities with the customer, functional organizations, vendors and subcontractors.

• Assists in the planning and administration of operational requirements such as schedules, budgets, facilities and staffing for program; ensures overall quality and productivity are maintained within the program; identifies and resolves operational issues.

• Provides information to evaluate program performance for adherence to established requirements. Monitors and reports performance against plans to ensure that contractual, cost and schedule objectives are met.

• Provides information for the plan development including budgets and schedules to meet contractual/project requirements for major portions of a program; provides assistance to meet schedules or resolve complex customer requirements; performs in-depth studies to determine optimum program plans.

• Prepares plans and reports that document program activity; prepares and coordinates program plans, project schedules, specialized reports and proposal documents.

• Organizes the activities of assigned personnel in the development, integration, implementation and management of assigned projects.

• Serves as a liaison between the company and customers for program information; anticipates and responds to customer needs and maintains an understanding of customer requirements.

• This job requires a minimum of a Bachelor’s degree and three years work related experience or a Master’s degree and two years work related experience in a relevant discipline or an equivalent combination of education and experience of five years.

• Performing work in this job’s occupational field requires the application of general professional disciplines requiring a four-year degree or equivalent and the extensive, applied use of related concepts, practices and methods.

• In relation to other jobs in the same function, this job requires an intermediate level of proficiency to apply broad knowledge and experience.

• The primary or most necessary skills required for this job are analytical skills. Other important skills include communication, and short term planning skills.

NON-EXEMPT POSITION DESCRIPTIONS

SENIOR TECHNICIAN / SPECIALIST

PURPOSE OF THE JOB: Working independently or in a lead capacity, performs a variety of highly complex technical functions in support of hardware and software engineering activities such as design, test, checkout, modification, fabrication and assembly of software models, network designs, information systems, electronic and electro-mechanical systems, experimental design circuitry, prototype models, and/or specialized test equipment. Conducts evaluation and procurement of components, subsystems, test equipment and software. Establishes procedures for the maintenance of laboratory equipment and facilities.

MAJOR RESPONSIBILITIES:

• Participates in design, fabrication, integration and testing of electronic circuits and mechanical packaging including the development of electrical and mechanical prototypes.

• Participates in software design, development, programming, test, debugging, and integration.

• Performs detailed design tasks requiring the application of CAD equipment; designs projects such as simulation, printed circuit boards, and electronic and electrical assemblies requiring development of schematics.

• Performs on-site installation, troubleshooting, debugging, servicing and repair of company products and equipment. Provides technical support to customers on operational hardware or software aspects of system equipment and performs troubleshooting on highly complex equipment and technical problems.

• Trains technical assistants including junior level programmers, computer operators, electronics technicians, CAD specialists, support staff, cooperative students and temporary employees to perform general technical support tasks.

• Develops test procedures, test plans, test reports and procedures to maintain lab facilities and calibrate test equipment. Maintains hardware and software configuration management systems and records. May conduct engineering tests and detailed experimental testing.

WORKING KNOWLEDGE, SKILLS AND ABILITIES:

• This job requires a minimum of a two-year technical degree and four or more years work related experience or an equivalent combination of education and experience of five years.

• Performing work in this job’s occupational field requires the application of craft, vocational or administrative skills and methods taught in specialized training and or learned through formal apprenticeships.

• In relation to other jobs in the same functions, this job requires an advanced level of proficiency to apply significant job related experience. This job may assist others as a lead practitioner.

• The primary or most necessary skills required for this job are craft/vocational skills. Other important skills include manual skills.

TECHNICIAN / TECHNICAL ASSISTANT

PURPOSE OF THE JOB: Performs a variety of complex technical functions in support of software and hardware engineering activities such as programming, debugging, design, test, checkout, modification, fabrication and assembly of networks, operating systems, electronic and electro-mechanical systems, experimental design circuitry, prototype models, and/or specialized test equipment. Establishes procedures for the maintenance of laboratory equipment and facilities.

MAJOR RESPONSIBILITIES:

• Assists engineering staff members in design, fabrication, integration and testing of electronic circuits and mechanical packaging including the development of electrical and mechanical prototypes.

• Assists in software design, development, programming, test, debugging, and integration.

• Performs detailed design tasks requiring the application of CAD equipment; designs projects such as simulation, printed circuit boards, and electronic and electrical assemblies requiring development of schematics.

• Performs on-site installation, debugging, troubleshooting and testing of company products and equipment. Provides technical support to customers on operational hardware or software maintenance aspects of system equipment.

• Develops test procedures, test plans, test reports and procedures to maintain lab facilities and calibrate test equipment. May conduct engineering tests and detailed experimental testing.

• Establishes procedures for the maintenance of laboratory facilities and equipment including cable diagrams, equipment schematics and configurations to support various system arrangements. Maintains hardware and software configuration management systems. May train laboratory personnel to operate, troubleshoot and maintain equipment.

WORKING KNOWLEDGE, SKILLS AND ABILITIES:

• This job requires a minimum of a two-year technical degree and two or more years work related experience or an equivalent combination of education and experience of three years.

• Performing work in this job’s occupational field requires the application of craft, vocational or administrative skills and methods taught in specialized training and or learned through formal apprenticeships.

• In relation to other jobs in the same functions, this job requires a senior level of proficiency to apply significant job related experience. This job may assist others as a lead practitioner.

• The primary or most necessary skills required for this job are craft/vocational skills. Other important skills include manual skills.

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